Refund policy
Nothing Butt Cozy by The Dog House
Return & Refund Policy
Effective Date: 01/03/2026
Nothing Butt Cozy by The Dog House is a small, independently run business. Each item is handmade with care and created to order. Due to the bespoke and personalised nature of the products, we maintain a strict no-return and no-refund policy.
Please read this policy carefully before placing your order.
1. Bespoke & Custom Orders
All bespoke and custom orders are made specifically to your individual requirements.
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Full payment is required at the time of ordering.
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All bespoke and custom orders are non-refundable.
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All bespoke and custom orders are non-returnable.
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Orders cannot be cancelled or modified once production has begun.
Due to the personalised nature of these items, they cannot be resold.
Before confirming your order, please ensure you are completely satisfied with your:
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Colour selections
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Size choice
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Design details
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Personalisation information
Customers are responsible for ensuring all details provided are accurate.
2. Handmade Product Disclaimer
Each item is individually handcrafted by me.
As a result:
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Minor differences between product sizes are normal, as all product sizes are approximate. Final measurements may vary slightly depending on:
- Yarn type and thickness
- Stitch pattern used
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Tension and design complexity.
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No two handmade items will ever be identical, which makes every handmade piece unique.
These natural handmade characteristics are not considered defects and do not qualify for return, refund, or exchange.
3. Sizes & Variations
All product sizes are approximate.
Final measurements may vary slightly depending on:
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Yarn type and thickness
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Stitch pattern used
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Tension during construction
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Design complexity
These variations are inherent in handmade production and do not qualify for return or refund.
4. General No Return / No Refund Policy
All sales are final.
We do not accept:
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Returns
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Exchanges
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Refund requests
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Store credits
This policy applies to all orders, regardless of reason, including but not limited to:
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Change of mind
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Incorrect size selection
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Colour preference changes
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Accidental orders
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Dissatisfaction unrelated to defect
As a small, independent business, we are unable to absorb the cost of returns or remakes that are not due to error or legal obligation.
Customers are strongly encouraged to review all product details carefully before completing their purchase.
5. Customer Communication
I am committed to transparency and clear communication.
Before placing your order, please:
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Carefully review product descriptions
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Double-check sizing and customisation details
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Contact me with any questions or concerns
As a small and independent business, response times may vary slightly, but all enquiries will be answered as promptly as possible.
6. Policy Acceptance
By placing an order with Nothing Butt Cozy by The Dog House, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
For any questions regarding this policy, please contact us prior to completing your purchase.
Nothing Butt Cozy by The Dog House
Customer Service:
Please contact me via: