Shipping policy

Nothing Butt Cozy By the Dog House

Shipping Policy

Effective Date: 01/03/2026

Nothing Butt Cozy by The Dog House is a small, independently run business. Each piece is handmade to order. Please review this Shipping Policy carefully before placing your order.

1. Order Processing Times

Because all items are handmade and often customised:

Processing times vary depending on design complexity and current order volume.
Estimated processing times will be confirmed at the time of purchase.
Processing time refers to the time required to create your item and does not include shipping time.

As a independent business, production timelines may occasionally vary. Customers will be notified if there are any significant delays.

2. Shipping Methods & Delivery Times

Shipping options and estimated delivery timeframes will be provided at checkout, where applicable.
Delivery times are estimates only and begin once your order has been dispatched.
We are not responsible for delays caused by postal carriers, customs processing, or unforeseen circumstances beyond our control.

Once your order has been handed to the courier, delivery timelines fall under the responsibility of the shipping provider.

3. Shipping Costs

Shipping costs are calculated at checkout based on destination, parcel size, and weight.
Any applicable taxes, customs duties, or import fees are the responsibility of the customer unless otherwise stated.

International customers are responsible for ensuring compliance with their country’s import regulations.

4. Dispatch Confirmation & Tracking

You will receive confirmation once your order has been dispatched.
Tracking information will be provided where a tracked service has been selected or included.

Please ensure your email address is entered correctly at checkout to receive shipping updates.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of purchase.

We are not responsible for:

Delays or non-delivery due to incorrect or incomplete address information provided by the customer.
Additional shipping fees required to re-send a parcel returned due to address errors.

If you notice an error in your shipping details, please contact me immediately. Changes cannot be guaranteed once an order has been dispatched.

6. Lost, Delayed, or Damaged Parcels

If your parcel is:

Significantly delayed,
Marked as delivered but not received, or
Arrives visibly damaged,

Please contact me as soon as possible with:

Your order number
Relevant tracking information
Photographic evidence (if applicable)

While we will assist in raising an investigation with the courier where appropriate, we are not liable for delays or losses caused by third-party shipping providers. Any resolution will be handled in accordance with courier policies and applicable consumer protection laws.

7. International Shipping

For international orders:

Delivery timeframes vary by destination.
Customs inspections may cause additional delays.
Import duties, VAT, and customs fees (if applicable) are the responsibility of the customer.

Nothing Butt Cozy by The Dog House is not responsible for customs-related delays or charges.